Mission, Vision & Values

Our Mission StatementHolding Hands

We support and comfort people by providing the highest quality medical, emotional, social, and spiritual care in partnership with our culturally diverse communities.

Vision

Hospice Services of Lake County will be an integral part of the community and be recognized as experts in hospice and palliative care by providing excellent, compassionate patient care; community education; and bereavement services fostering a new cultural attitude to health, comfort care, and quality of life at the end of life’s journey.

Values

Accountability – We accept responsibility for our actions and honor the commitments we have made to our patients, their loved ones, our Thrift Stores’ customers, our co-workers, and Hospice Services of Lake County.

Compassion/Empathy –  We will act with kindness, consideration and care with our patients, their loved ones, our customers, and each other.  We will seek to understand concerns and anxieties and address them with utmost respect and understanding.

Honesty/Integrity – We believe our word is our bond. We will provide our patients, their loved ones, our customers, and our entire community what we promise.   We will maintain the highest ethical and moral standards with our patients, our staff, our community, and in our business relationships.

Respect – We believe in the inherent worth of people and will honor our relationships with those who invite us to share in their lives.  Respect is measured by how we treat each other, by the contributions that flow from our diversity, by the productivity of our relationships, and by a job well done, no matter what the job. We treat others with the highest degree of dignity, equality, and trust.

Service Excellence – We strive to deliver the best and highest quality service to those we serve: patients, their loved ones, retail customers, the community, and each other.

Teamwork – We will be supportive of each other’s efforts, loyal to one another, value each other’s contributions, and care for each other.